Privacy Policy

This Privacy Policy outlines how (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website and services related to the UK Electronic Travel Authorisation (UK ETA) application.

We are committed to safeguarding the privacy of all users and ensuring full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Third-party service provider assisting users with UK ETA applications. We are not affiliated with or endorsed by the UK Home Office or the UK government. Our services include eligibility checks, application assistance, and customer support.

2. What Data We Collect

When you use our website or services, we may collect and process the following categories of personal data:

Information You Provide:

Full legal name
Date of birth
Gender
Nationality
Country of birth
Passport number and expiry date
Digital passport-style photo
Email address
Billing and payment information
Travel details (dates, reason for travel, destination)

Technical Data (collected automatically):

IP address
Browser type and version
Device information
Operating system
Pages visited and interaction data
Time zone and language preferences

3. How We Use Your Data

We use your personal data for the following purposes:

To assist in preparing and submitting your UK ETA application
To verify your eligibility and validate your travel documentation
To process secure payment transactions
To communicate application status and updates
To respond to customer support requests
To comply with legal or regulatory requirements
To improve our services, website functionality, and user experience

4. Legal Basis for Processing

We process your personal data in accordance with the following legal bases under the UK GDPR:

Contractual necessity: To deliver our services and fulfil our obligations under the terms of service.
Consent: Where we request your explicit consent (e.g. for marketing or non-essential cookies).
Legal obligation: To comply with applicable laws, including tax or anti-fraud regulations.
Legitimate interests: To operate and improve our website and protect our services from abuse or misuse.

5. How Your Data Is Stored and Secured

We implement appropriate technical and organisational measures to protect your data, including:

SSL encryption of all transmitted data
Secure server environments with restricted access
Regular data backups
Compliance with industry best practices for data storage and processing

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

6. Sharing Your Data

We may share your data with:

The UK government or official authorities (for application processing)
Trusted third-party service providers (e.g. payment processors, hosting services)
Legal or regulatory authorities (where required by law)
Our internal staff and contractors (under strict confidentiality agreements)

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

7. International Data Transfers

Your data may be transferred and processed outside the United Kingdom or European Economic Area (EEA), particularly when using third-party tools or processors (e.g. cloud services or payment gateways). Where data is transferred internationally, we ensure appropriate safeguards such as:

Standard Contractual Clauses (SCCs)
Data Processing Agreements
Transfer risk assessments to ensure adequate protection

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

Right to access – You may request a copy of your personal data.
Right to rectification – You can ask us to correct inaccurate or incomplete data.
Right to erasure – You can request that we delete your data under certain conditions.
Right to restrict processing – You can ask us to limit the use of your data.
Right to object to processing – You can object to our use of your data for certain purposes.
Right to data portability – You can request a copy of your data in a structured format.
Right to withdraw consent – Where consent is the basis for processing, you can withdraw it at any time.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

9. Cookies and Tracking Technologies

We use essential and analytical cookies to operate and analyse usage of our website. You will be given the option to accept or manage cookie preferences upon visiting the site. For more information, refer to our separate.

10. Data Retention

We retain personal data only as long as necessary to:

Provide our services and complete your application
Comply with legal and tax obligations
Resolve disputes and enforce agreements

Typically, your data will be securely deleted within 12 months of your final transaction or completed application, unless a longer retention period is required by law.

11. Third-Party Links

Our website may contain links to third-party websites, including official government sites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of external sites.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. All updates will be posted on this page with a revised effective date.

You are advised to review this page periodically to stay informed of any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data